Welcome to my website! I'm thrilled to have you here. Before we commence our collaboration, please take a moment to review the following Terms of Service:
1. Scope of Services
I primarily offer logo design services, but also provide a range of visual branding solutions including brand guidelines, visual identity development, and various branding assets such as social media icons, business card designs, etc.
2. Payment Terms
Payment for my services is accepted via PayPal. I require a portion of the total fee upfront before commencing work, with the remaining balance due upon completion of the project but before the final files are handed over. Ownership of the work will only be transferred to you upon full payment.
3. Intellectual Property Rights
Until you have made the final payment, I retain ownership of the rights to the work. Upon completion of the project and full payment, all rights to the final designs are transferred to you. However, any unused concepts, sketches, drafts, etc., remain my property.
4. Revisions and Refunds
I strive for client satisfaction and offer potentially unlimited revisions within reason. Refunds will only be issued if I am forced to cancel the project. Due to the nature of my services, refunds are not provided if you are unsatisfied with the results, but I offer revisions to ensure your satisfaction.
5. Delivery Timeframes
The turnaround timeframe for projects varies depending on the scope, but for my Essential Package, it typically ranges up to 3 weeks. However, this timeframe may be affected by your responsiveness to communications.
6. Confidentiality
I prioritize the confidentiality of your information. Unless explicitly requested otherwise by you, I may share project-relevant information for case study purposes.
7. Communication
My preferred method of communication is via email and other written solutions due to potential time differences, as I am based in Denmark and primarily serve clients in the US.
8. Dispute Resolution
There is no formal dispute resolution process. Either party may terminate the project at any time, with me providing detailed reasoning if terminating the project. Refunds will be determined on a case-by-case basis.
9. Termination of Services
There are no specific circumstances for termination, and there are no penalties for early termination. However, in the event of termination, you will not receive a refund or ownership rights to any work completed by me.
10. Limitation of Liability
I will correct any mistakes or errors in the final design. Mistakes resulting from client-provided information, such as spelling errors or incorrect content, will also be corrected at no additional cost.
By engaging you agree to abide by these Terms of Service. If you have any questions or concerns, please don't hesitate to contact me at henrik@henrikvonessen.com.
Thank you for choosing me for your branding needs!